Unwanted spam emails can clutter your inbox and potentially pose security risks, such as phishing attempts or malware. To help manage this, cPanel includes built-in spam filtering tools that allow you to control how your email account handles incoming messages. With a few configuration steps, you can reduce spam while ensuring legitimate emails are delivered.

Managing Spam Filters in cPanel

1. Log in to cPanel

• Open your browser and go to your cPanel login page (e.g., mydomain.com/cpanel).

• Enter your cPanel username and password.

• Click Log in.

2. Open the Spam Filters Tool

• In the cPanel dashboard, scroll down to the Email section.

• Click on Spam Filters.

3. Enable or Disable Spam Filtering

• On the Spam Filters page, locate the setting Process New Emails and Mark Them as Spam.

• If this setting is off, click the switch to enable spam filtering.

• You can disable filtering anytime by switching it off again.

4. Adjust the Spam Threshold Score

• Find the option Spam Threshold Score.

• This value determines how aggressively emails are filtered:

  • Lower score = stricter (more emails flagged as spam).

  • Higher score = less strict (fewer emails flagged).

• Click Configure Spam Threshold Score, then choose a value that matches your preferences.

  • The default score is usually 5.

5. Enable Auto-Delete for Spam (Optional)

• If you want spam emails to be deleted automatically, turn on Automatically Delete New Spam (Auto-Delete).

• Note: enabling this will delete spam emails immediately without placing them in a junk or spam folder.

6. Whitelist or Blacklist Senders

• Scroll down to the Additional Configurations (For Advanced Users) section.

• Here, you can manage:

  • Whitelist (Allowed Senders): Emails from these addresses or domains will never be marked as spam.

  • Blacklist (Blocked Senders): Emails from these addresses or domains will always be rejected as spam.

• Click Edit Spam Whitelist Settings or Edit Spam Blacklist Settings, enter the address or domain, and click Add.

7. Check the Spam Box

• If Auto-Delete is not enabled, spam emails are stored in a folder called Spam Box.

• You can check this folder via:

  • Webmail (e.g., Roundcube).

  • Your email client (e.g., Outlook or Thunderbird).

• Regularly review the Spam Box in case legitimate emails were filtered by mistake.