If a legitimate email is mistakenly flagged as spam, it will be moved to the Spam Box—unless you’ve enabled auto-delete, in which case the message is permanently removed.
You can check the Spam Box using:
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Webmail
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Or your preferred email client (e.g., Outlook, Thunderbird)
To recover the email, simply move it back to your inbox.
If this issue occurs often, you can:
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Adjust the Spam Threshold Score in cPanel to reduce false positives
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Whitelist the sender’s email address to ensure future messages are delivered correctly
Regularly reviewing your Spam Box helps prevent missing important messages.
