Setting up an email auto-responder in cPanel allows you to automatically reply to incoming messages. This is especially useful for:

• Vacation or out-of-office notices

• Customer support acknowledgments

• General automated responses

This guide walks you through creating, managing, and editing email auto-responders using cPanel.

1. Access the Autoresponder Tool in cPanel

To get started:

1. Log in to your cPanel account.

2. Scroll down to the Email section.

3. Click on Autoresponders.

2. Create a New Auto Responder

1. On the Autoresponders page, click the Add Autoresponder button.

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2. Configure the following settings:

   • Character Set: Leave as UTF-8 (default).

   • Interval: Enter the number of hours to wait between responses to the same email address.
     Example: If set to 8, the same sender will receive only one auto-reply every 8 hours.

   • Email: Enter the local part of the email address (e.g., support for support@yourdomain.com).

   • Domain: Select the appropriate domain from the dropdown menu.

   • From: Enter the name you want to appear as the sender (e.g., "Support Team").

   • Subject: Enter the subject line of the auto-reply (e.g., "Out of Office", "Thank You for Your Message").

   • Body: Write the content of the auto-reply. Example:
     "Thank you for contacting us. We have received your message and will respond as soon as possible."

   • HTML Message (optional): Check this box if your message includes HTML formatting, such as links or styled text.

   • Start and Stop Time:

     • Set the start date and time for when the auto-responder should become active.

     • Optionally, set an end date and time if the auto-responder is temporary (e.g., for a vacation period).

3. After entering all required information, click Create to activate the auto-responder.

3. Manage and Edit Auto Responders

1. To view existing auto-responders, return to the Autoresponders page.

2. To edit an auto-responder:

   • Locate the desired entry and click Edit.

   • Make your changes and click Modify to save.

3. To delete an auto-responder:

   • Click Delete next to it and confirm the removal.

Tips and Considerations

• Keep your auto-reply message clear and professional.

• If you are away from the office, include the return date or alternate contact information in the message.

• Use a reasonable interval setting (e.g., 8–24 hours) to avoid sending too many automatic replies to the same sender.

• Autoresponders created in cPanel only work for email accounts managed directly in cPanel. If you're using a third-party email provider (e.g., Google Workspace or Microsoft 365), you'll need to configure auto-replies within that service.

Creating an email auto-responder in cPanel is a straightforward process that helps you maintain timely communication with your contacts. Whether you're away from the office or simply want to acknowledge incoming messages automatically, autoresponders are a valuable tool for managing email effectively.