If you’re unable to send or receive emails through your hosting account, several common issues could be the cause:
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Incorrect email settings:
Your mail client (like Outlook, Thunderbird, or a phone app) may have the wrong SMTP, IMAP, or POP3 server details. Double-check your email configuration, including ports, encryption settings (SSL/TLS), and login credentials. -
Mailbox storage is full:
If your email account has reached its storage limit, new messages may be rejected, and sending could fail. Log in to Webmail or cPanel to check usage and delete old messages or increase the quota. -
IP address blacklisted or blocked:
Your IP address might be blocked by the mail server or listed on a public blacklist, which prevents you from sending or receiving emails. This can happen due to spam-like activity or previous abuse on the network. -
DNS or MX record issues:
If your domain’s DNS settings—particularly MX records—are misconfigured, mail won’t be delivered properly. Check your domain's DNS zone for correct mail routing. -
Firewall or network restrictions:
Sometimes your local network or firewall settings may block email ports (like 25, 465, or 587), affecting communication with the server.
If you're unsure, contact your hosting provider’s support team—they can help diagnose and resolve the issue quickly.
