If your emails are not reaching their destination or you're not receiving incoming messages, follow these troubleshooting steps:
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Check your email storage quota – Log into cPanel and verify that your mailbox hasn’t exceeded its allocated space. If it has, delete unnecessary messages or increase the quota.
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Verify email client settings – Ensure that your incoming (IMAP/POP3) and outgoing (SMTP) mail server settings are correctly configured. Use the exact settings provided in your cPanel email configuration instructions.
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Inspect the spam/junk folder – Sometimes emails are incorrectly flagged as spam. Ask recipients to check their spam folder as well.
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Review DNS records – Make sure that your domain’s MX, SPF, DKIM, and DMARC records are properly set. Incorrect DNS settings can prevent successful email delivery or cause messages to be marked as suspicious.
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Check blacklists – If your server’s IP address is blacklisted, your messages may be blocked. Use tools like MXToolbox to check for blacklist entries.
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Contact support – If you’ve tried the above and emails still aren’t being delivered, reach out to Laneeti support for further assistance and diagnostics.
