If your email forwarding is not functioning properly, follow these steps to troubleshoot the issue:
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Check forwarding settings in cPanel – Log into your hosting account and go to Email > Forwarders. Make sure the correct source address is listed and that the destination (recipient) address is spelled correctly.
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Verify recipient address functionality – Ensure that the recipient email address is active and able to receive emails from other sources.
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Test the forwarding rule – Send a test message to the forwarding address to see if it is delivered to the intended destination.
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Check spam or junk folders – Sometimes forwarded emails are incorrectly filtered as spam by the recipient’s email provider.
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Review email filters and routing settings – Ensure that no filters or routing rules are interfering with forwarding behavior in cPanel or on the recipient's email server.
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Check for domain-level email issues – Verify that the domain has valid MX records and that there are no configuration conflicts affecting mail delivery.
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Contact support – If forwarding still doesn’t work, contact Lanetti hosting support for help in diagnosing and resolving the issue.
